PURCHASING & SHIPPING
I want you to be happy with your new art. If you
have any questions please contact me in advance at frances@francesrossart.co.uk
Every care has been taken to show the
artwork as accurately as possible with regard to size and colour. The image you
see online may show a difference to to slight variation between screens.
ORDERING
How is my payment handled?
Payments are taken through PayPal in
British Pounds Sterling. I do not store any debit/credit card details
Purchasing with a deposit
I you would like to purchase an
original painting over £400 you are welcome to purchase in stages. A 50%
deposit is payable to hold your painting. The balance can be paid the following
month or in 2 monthly payments of 25% each. Please contact me if you are
interested in arranging this.
Paying by bank transfer
You can also pay by bank transfer. I
will email you with details of how to pay.
SHIPPING
Can I collect my artwork from
your studio?
Yes, My studio is in North Yorkshire.
Is Shipping included?
Yes, most artwork has an estimated shipping cost included at
checkout based on the size of the work and your location.
Note: At the current time shipping costs are varying
significantly due to Covid-19 restrictions, especially on air freight. If the
actual cost of shipping is significantly more than quoted I reserve the right
to discuss this with you and to refuse the sale.
What about large or high value
artworks?
I appreciate this is a high value purchase – and a piece of work
I have have spent much time on! It’s important for both of us to make sure it
is transported safely. Some couriers have limits on dimensions or what they will
carry so certain pieces have individual requirements. This will be noted in the
Shipping details with each product listing. Shipping costs for large artworks
need to be quoted individually – please contact me before purchasing. I will
then contact you via email to discuss specialist shipping options before the
artwork is despatched. If you buy online first in order to secure the painting
the shipping cost will be billed separately after agreement.
·
I have placed my order, how soon will I receive my artwork?
Most orders will be packed and shipped within 5 working days.
Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending
on size and weight. Most UK deliveries arrive within 2 days from time of
shipping. Please allow 7 working days in total. If you need delivery by a
specific date, please contact me first to make sure it can reach you in time.
There may be an extra charge for rush deliveries according to your
requirements.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer
to arrive depending on your location. If your location is restricted once you
get to the checkout you need a bespoke courier service. Message me with your
details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import
duties and taxes according to the laws of the destination country. Any
additional charges are at the customer’s expense. We have no control over these
charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and
transit fees.
What about the dreaded Brexit?
I
have temporarily suspended shipping to EU as it is still not clear what extra
charges are being made for EU customers.
RETURNS
Buy Back
I offer a Buy-Back agreement if you
are not completely happy with your artwork.
If it is not as you expect, you
have 14 days to contact me by email and request a refund. Once a return has
been agreed, you are responsible for packing and arranging return delivery
using the same service it was sent to you. Once the piece has been safely returned
we will refund your payment within 14 days.
What if my
painting arrives damaged?
All work is carefully packed and
wrapped. If you receive a work that has been damaged in transit, please contact
us within 7 days and if possible keep a photograph.
What about
Overseas Returns?
At this time we are unable to offer a
refund or return on any product(s) sent outside of the UK.
LAST UPDATED ON 18TH APRIL 2021